Overview
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Air Import files as required
- Use Workflows on a daily basis
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and service providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Meet compliance at all times to regulations, including Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
6 months to 1 year related experience and / or training; or equivalent combination of education and experienceUnderstanding of air documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)IATA certification (preferred)Fluent in EnglishReporting Structure
Air Import Lead Agent, Supervisor and ManagerBenefits
Paid Vacation, Holiday, Sick TimeHealth Plan : MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusDetails
Seniority level : Entry levelEmployment type : Full-timeJob function : Management and ManufacturingIndustries : Transportation, Logistics, Supply Chain and StorageLocation : Memphis, TN
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