Event Operations Supervisor, Audio Visual - Ritz Carlton Job at Encore Global in

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples : daily banquet event order meetings, pre and post conferences).
• Assists management in team member compliance with Operational Excellence.
• Provides suggestions for scheduling and operational efficiencies accordingly.

Customer Service

Training / Staff Development

Event Technology

Job Qualifications

Competencies

Deliver World Class Service

Do The Right Thing

Drive Results

See The Big Picture

Value People

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are : Continuously, Frequently, Occasionally, and Never.

Physical Activities

Lifting Requirements

Carrying Requirements

Auditory / Visual Requirements

Pushing / Pulling Requirements

Note : The physical requirements marked with an asterisk () indicate activities performed without assistance.

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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