IT GOVERNANCE COORDINATOR-ENT

Overview

FOR USE BY IT AND HSIS ONLY : The University of Alabama at Birmingham (UAB) is seeking an IT Governance Coordinator-ENT to draft reports for program / project managers that include areas schedule, tasks, deliverables, and budget. To provide assistance to program / project managers to ensure projects are carried out according to plan. To resolve project issues with appropriate personnel. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

This position will also be responsible for independently managing the governance ticket queue and overseeing the review and approval process, ensuring all requirements and steps are completed according to ticket information and data classification. Escalates tickets when necessary for higher review. Works closely with leadership to maintain standard operating procedures and meet SLAs. Communicates with internal and external customers to gather information and user requirements through various channels to ensure proper review process is followed. May work with project managers to gather implementation requirements.

Responsibilities

• Serves as primary responsible party in managing the governance ticket queue. Reviews tickets to verify all required information is provided. Coordinates and facilitates the governance approval process according to data classifications, meeting SLAs accordingly. Assigns tasks to designated work groups to ensure all required review steps are completed. Provides updates to customers through ticketing queue. Escalates tickets as needed for higher review or input from leadership.
• Conducts interviews or meetings with customers and stakeholders to gather user requirements through use cases, surveys, questionnaires, or similar method to have a full understanding of systems or technology being requested. Conduct additional research as needed on requested systems or applications for further information gathering and understanding.
• Facilitates communication or meetings between IT Governance team and stakeholders as needed. Serves as customer liaison for ensuring they remain informed on ticket status.
• Works with team leadership to manage the maintenance and upkeep of standard operating procedures. Reviews, research, and analyzes existing processes to suggests process improvements to ensure customer satisfaction.
• Collaborates with project managers, project sponsors, functional teams and vendors to determine project scope and vision for approved system implementations as needed.
• Performs other duties as assigned.

(Hourly Rate : $21.82 - $35.46)

Qualifications

Associate's degree in Information Systems or a related field and three (3) years of related experience required. Work experience may substitute for education requirement.

Knowledge, Skills, and Abilities :

Details

Primary Location : University

Job Category : Clerical & Administrative

Organization : 191100000 Process & Quality Mgmt

Employee Status : Regular

Shift : Day / 1st Shift

Work Arrangement (final schedule to be determined by the department / hiring manager) : Hybrid Eligible

Equal Opportunity Statement

UAB is an Equal Employment / Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veterans status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UABs Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu / titleix.

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