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Restaurant Team Member

Restaurant Team Member

Potbelly FranchiseeCary, North Carolina, United States, 27519
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GENERAL DESCRIPTION

A Potbelly Associate's job is to provide our customers an excellent experience by providing fast, friendly and accurate service and by delivering a quality and consistent product every time, in a clean and inviting environment. They are also to display the Potbelly Values at all times.

FOCUS

Essential

  • Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
  • Provide fast, friendly, and accurate service to customers.
  • Comply with health and safety standards for food, cleanliness, and safety of the shop.
  • Maintain personal hygiene standards and follow Potbelly uniform standards.
  • Comply with shop security and safety standards.
  • Handle raw and finished waste according to established procedures.
  • Engage in friendly conversation with customers in line.
  • Act with a sense of urgency toward all customers in the shop.
  • Ability to discuss Potbelly history with others.

Other Key Functions

  • Restock food line, chips, and cooler.
  • Work multiple stations (load, dress, shakes, cash, prep, front) as directed by members of the Management Team.
  • Prepare meats, cheeses, bread, vegetables, and condiments for different sandwiches and salads.
  • Prepare shakes, cookies, soups and other food items.
  • If 18 or older, use and clean the automatic slicer & manual chicken slicer to prepare food items.
  • Clean and maintain all areas of the shop, including the dining room, service line, kitchen, and restrooms. This includes cleaning tables, floors, counters, walk-in cooler, food prep stations, restroom fixtures, washing dishes and taking out the trash.
  • Operate cash register : handle, balance and follow all cash handling procedures.
  • Effectively handle customer complaints / issues.
  • Take delivery / catering / pickup orders accurately over the phone.
  • Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
  • Other duties as assigned.

    • PHYSICAL FUNCTIONS

  • Ability to stand / walk a minimum of 5 hours or as needed.
  • Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
  • Must be able to work a flexible work schedule that could include a minimum of 2 shifts per week.
  • Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
  • Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • Must be able to tolerate higher levels of noise from music, customers, and employee traffic.
  • Must be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

    • EXPERIENCE, EDUCATION AND BEHAVIORS

  • Must represent Potbelly Advantage and Our Values.
  • Must be at least 16 years of age
  • All hourly, non-managers are required per jurisdictional requirements to successfully complete a Food Handler course and exam. Failure to do so will result in termination of employment.
  • Must be friendly and customer service-oriented.
  • Strong verbal communication skills.
  • Must possess neat and clean hygiene.
  • Ability to handle a knife confidently.
  • Must be able to work in a fast-paced environment and have a sense of urgency.
  • Ability to work as a team-player.
  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.

    • PIccc12b374104-30511-37651959

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    Restaurant Team Member • Cary, North Carolina, United States, 27519