Group Sales Associate

Group Visitor Coordinator

Responsible for managing the end-to-end booking, check-in, and reporting processes for school groups across all SAM locations, as well as coordinating docent assignments for private guided tours. Provides responsive, professional communication with educators, school leaders, and group organizers, ensuring a seamless visitor experience. Coordinates cross-departmentally with Education and Interpretation to align school logistics with program goals, docent availability, and reporting needs.

Responsibilities include, but are not limited to :

Group Booking & Coordination

• Manage all school group bookings (guided and self-guided) using Tessitura, Momentus Elite, Acuity Scheduling, Google Sheets, Microsoft Access, and other software as needed.
• Maintain centralized scheduling system; generate and distribute weekly tour schedules for staff, docents, and teaching artists.
• Serve as primary point of contact for school group leaders; ensure clear, timely, and accurate communication.
• Coordinate with frontline teams to prepare for daily arrivals and troubleshoot scheduling conflicts.
• Assign docents to private guided tours, establishing a centralized docent assignment process within Visitor Experience.
• Collaborate with Interpretation staff on docent needs, ensuring VX scheduling aligns with Education's content and training priorities.

Visitor Services & Onsite Support

Payment Processing & Reporting

Collaboration & Training

Other Duties

FLMA Status : FT, Non-Exempt

Compensation : $27.21 / hour

Workplace Type : Hybrid Eligible

Reports To : Sales Manager

We Are Looking For

Required Qualifications

Preferred Qualifications

Work Schedule

Typically scheduled during business hours TuesdaySaturday, with flexibility required to support school visits and organizational needs.

Work Conditions

Accommodation

If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions / duties of this position. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org.

Celebrating Difference

At Seattle Art Museum, our members, visitors, and local community come from all walks of life, and so do our employees, volunteers, and interns. The plurality of our identities and experiences strengthens our mission : connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences, and as such, our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements, and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace, because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination, it's ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace, we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we celebrate difference.

SAM is an equal opportunity employer. We are an equal opportunity employer, and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, sensory, physical, or mental disability, genetic information, military or veteran status, gender identity or expression, sexual orientation, citizenship or immigration status, or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions / duties of the role. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.

We encourage you to apply. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we include, celebrate and embrace difference. We encourage you to submit an application, even if your experience doesn't feel like a 100% match with the position. We know applying for a job can be intimidating, and research tells us that womxn and folks of color are less likely to apply if they don't see themselves meeting or exceeding every single qualification listed. We encourage you to apply, even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.

Requirements for employment. In order to be employed by the Seattle Art Museum, you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check.

Though we'd love to be able to reply to every question that crosses our desk, due to the high volume of applications we receive, our HR team is unfortunately unable to offer a response to inquiries requesting search status updates, inquiries about hiring timeline, or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role, our Recruiter or the Hiring Manager will reach out directly to schedule an