AT&T Success Associate

Emerald Edge is seeking an AT&T Success Associate to facilitate brighter futures for Charlotte clients. As a marketing firm that believes in technology's power to transform lives, we need an AT&T Success Associate who sees beyond the installation to the life-improving possibilities AT&T Fiber brings to every customer.

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As an AT&T Success Associate, you'll receive complete training in AT&T Fiber's service spectrum and client success methodologies. You'll navigate onboarding processes, resolve service alignment with expertise, and ensure each activation reflects our commitment to excellence. The AT&T Success Associate’s clear communication skills and intuitive understanding of client needs will drive satisfaction and loyalty.

Role Requirements for an AT&T Success Associate

Drive residential outreach across assigned zones, introducing AT&T Fiber through approved digital engagement protocols and campaign workflows.

Manage onboarding with precision—ensuring clean documentation, accurate service tier selection, and activation timelines that meet AT&T benchmarks.

Present tailored service proposals aligned with client connectivity goals, usage patterns, and budget priorities.

Maintain CRM integrity by logging enrollment activity, pipeline movement, and service status to support campaign tracking and performance forecasting.

Coordinate with internal teams to align provisioning readiness and delivery benchmarks, ensuring seamless activation across all assigned accounts.

Monitor territory metrics and surface insights that sharpen outreach strategy, improve enrollment velocity, and support long-term retention.