Residential Technician (Salt Lake City)

Overview

Residential Technician (Salt Lake City) Precision Door Service is seeking a residential garage door technician who serves as the sales and service technician for garage doors, openers, and related components. The technician provides multiple repair and replacement options and sells appropriate services or replacement options. The technician interacts with customers daily, delivering excellent customer service. Most residential service work involves existing garage doors and opener systems. Work assignments come from the call center or the Customer Experience Specialist (CXS). Any problems or questions are referred to the Branch Manager for clarification or resolution. The Garage Door Technician is the first line of support for customers and is expected to maintain a neat appearance and treat all customers with decency and respect.

Responsibilities

• Repair garage door service upon request.
• Provide estimates for remodel and repair bid requests.
• Attend and participate in all required safety meetings and training sessions.
• Learn the basics of track alignment, track adjustment, back hangs, operator arm, photo eye setting, and other door and operator repairs.
• Learn basic door and operator maintenance skills and review new products when appropriate.
• Maintain an appropriate level of product knowledge for products offered.
• Ensure all scheduled work is performed to the customer's satisfaction and resolve issues or problems.
• Review Work Order / Invoice information for accuracy and completeness before departing the job.
• Collection of payment for services rendered at the time of job completion.
• Promote Precision Door Service products and services wherever possible.
• Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
• Ensure truck is restocked with appropriate service material daily.
• Assist in unloading of trucks when needed.
• Maintain timecards for payroll accuracy through the company's payroll software.
• Perform a variety of secondary support tasks as requested by the Branch Manager.

Requirements

Core Competencies

Working conditions

Tasks are regularly performed inside and / or outside with potential exposure to dirt, dust, odors, fumes, temperature variations, noise, machinery, moving vehicles, and other hazards.

Physical requirements

Tasks involve medium to heavy work. You must be able to lift up to 100 lbs and carry up to 50 ft. Additional physical demands may apply.

This is a commission-based role with an average earning potential of $80,000–$140,000 per year. Earnings are based on individual performance and a 15%–17% commission on net sales. Paid training is provided during the first 12 weeks with a pay range of $20.00–$22.00; training pay may vary by geographic region and experience. Precision offers comprehensive benefits, including medical, vision, and dental coverage, plus a 401(k) for eligible positions.

The pay period is Sunday through Saturday, with weekly payroll; payday is every Friday.

Employment details

#J-18808-Ljbffr