General Manager, Traffic Services

General Manager Of Traffic Services, Pacific Northwest Region

Are you a passionate and driven leader with experience in traffic services, construction, or a related industry? Are you passionate about providing Peace of Mind to your client group? Are you looking to be a part of a growing team and company?

Advanced Traffic Control, based in Auburn, Washington specializes in delivering high-caliber traffic control services for large-scale, multi-year infrastructure projects across Washington State. Advanced Traffic Control is a division of The Universal Group, proudly recognized as one of Canada's Best Managed Companies for three consecutive years- 2023, 2024, and 2025 which is not only a reflection of our company's accomplishments but also a testament to the passion and expertise of our employees. We have an exciting opportunity for The General Manager of Traffic Services, Pacific Northwest Region, reports directly to the Vice President of Traffic Services and is responsible for overseeing and optimizing traffic control operations across the PNW Region.

What You Will Be Responsible For :

Leadership : Execute and assist with organizational operations, projects, or services including all related administrative activities. Effectively collaborate and communicate with other functional / department managers to understand all required aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purpose and achievements. May serve as a direct report for operational departments such as Fleet, TMP department, or as directed by the VP of Traffic Services, Pacific Northwest Region.

Operations : Execute and implement strategy and budgets for the operational management of the division within agreed targets and timelines. Monitor suppliers performance to ensure that they efficiently and effectively provide needed goods or services within budgetary limits and timelines. Assist with the development of any traffic control strategies that will ensure quality of service for our clients. Lead, assess and ensure compliance to applicable safety legislation and internal / customer protocols.

Health and Safety : Review Health & Safety related paperwork including safety meeting minutes and ensure compliance with Washington State Department of Labor & Industries and Division of Occupational Safety and Health (DOSH). Act in accordance with relevant legislation and laws such as The Washington Industrial Safety and Health Act (WISHA).

Human Resources and Labour Relations : Responsible for the continued learning and development of direct reports including working closely with Human Resources Business Partners as required to create development plans and succession readiness. Liaise HR Department, Field Supervisors, Department Heads, and Field Trainers to ensure proper procedures are followed for matters such as coaching, training, education, corrective actions and discipline. Oversee retention initiatives; develop strategies collaboratively, track metrics and KPI's, make strategic decisions geared towards reducing turnover.

Finance : Work with Accounting / Payroll departments as required to ensure proper procedures are adhered to for swift and accurate payment of invoices. Maintain a general understanding of payroll and billing practices in order to aid and assist in client invoicing or employee payroll issues. Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

Sales / Business Development : Support sales team with service-related issues. Investigate and analyze all complaints from our clients, the general public and our employees. Assist VP, and Marketing team with all client requests for RFP's, RFQ'S, or Bid opportunities.

Customer Success : Develop reports / presentations and participate in Client pre-con meetings, as well as any weekly or monthly meetings as required by either contractual or customer service obligations. Regularly check in with clients and client designates in order to build effective working relationships.

What You Get From Us :

• A large, growing company with room for growth.
• Extended healthcare benefits available after probation.
• Competitive compensation package.

What We Need From You :

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being 'Passionate, Authentic, and Driven' in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public is what drives us every day.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

Compensation Expectations The compensation will be based on applicant's full job competencies, qualifications, and experience for the position.

Our Commitment to Diversity The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can't wait to hear from you. Come grow with us!