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Door Staff

Door Staff

The Jefferson Hotel RichmondRichmond, VA, US
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Job Description

Job Description

Overview

The Jefferson Hotel In Richmond, VA is seeking a polished and personable Door Staff member to join our esteemed Guest Services team. As the first point of contact for many of our guests, the Door Staff plays a critical role in creating a welcoming, safe, and luxurious arrival and departure experience. The ideal candidate is courteous, alert, and passionate about hospitality, with a strong focus on guest satisfaction.

Key Requirements

  • Availability : Must be available to work any day of the week, including weekends and holidays, with scheduling flexibility between 7 : 00 AM and 11 : 00 PM .
  • Licensing : Must hold a valid Virginia driver’s license and provide a driving record with 0 or more points .
  • Experience : Prior experience in a front-facing hospitality or service role is preferred.
  • Professional Appearance : Must be clean-cut, well-groomed, and maintain a neat, polished presence appropriate for a luxury hotel environment.

Essential Responsibilities

  • Warmly greet all guests arriving at or departing from the hotel entrance.
  • Open doors, offer assistance, and provide directions or information as needed.
  • Assist with luggage or coordinate with Bell Staff and Valet to ensure seamless service.
  • Communicate effectively with Front Desk, Valet, and Bell Staff to coordinate guest arrivals.
  • Observe and anticipate guest needs to provide timely, proactive assistance.
  • Monitor activity at the entrance, maintain order, and assist with flow during busy arrival / departure periods.
  • Support safety and security by reporting any suspicious behavior or potential hazards.

    • Skills & Competencies

  • Outstanding communication and customer service skills.
  • Friendly, welcoming demeanor with a natural ability to connect with guests.
  • Situational awareness and the ability to remain composed under pressure.
  • Physical ability to stand for extended periods and assist with luggage as needed.

    • Working Conditions

  • Role includes outdoor responsibilities, often in varying weather conditions.
  • Requires frequent standing, walking, and light lifting.
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    Door Door • Richmond, VA, US