FOH Manager

Job Description

Job Description

Description : HIRING NOW FOR FOH MANAGEMENT AT ALL URBAN ROOTS PROPERTIES (BAWK!, URBAN ROOTS BREWING & SMOKEHOUSE, CERVECERIA)

• Reports directly to the General Manager and / or Officers of the Company
• Training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Ensure low turnover and maintain high morale. Coach, mentor and train a team!
• Oversees safety training. Aid and monitor employee injuries. Oversee accident investigation, prevention, and follow-up.
• Completing and submitting proper / required reports to Human Resource Department.
• Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; alcohol sale & consumption standards and maintaining security systems. Ensure that all building codes and city health department regulations are met and that proper documentation is available upon request.
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; and building relationships with preferred patrons. Resolve customer concerns and complaints to ensure customer satisfaction and loyalty.
• Maintain labor (wage-hour compliance), inventory and product cost controls according to corporate guidelines. Balance receipts against sales, deposit receipts and cash accountability, including bank deposits. Analyze, approve and submit invoices for payment.
• Maintain an awareness of food and product information, merchandise promotions, special offers and advertisements & the training of staff.
• Meet regularly with managers, corporate staff and owners. Implement and disseminate policies, procedures, ideas and new products. Meet and maintain an open relationship with all employees.
• Cooperate and interact with colleagues and co-workers in a positive, respectful, professional manner and with a team approach, offering to assist as needed. Maintain professional & technical knowledge and training of all computer and software programs & equipment including TOAST POS system. Troubleshoot and resolve computer, software, POS, or credit card transaction problems.
• Accomplish company goals; explore opportunities to add value. Demonstrate genuine guest-first hospitality.

Requirements :

Physical and Mental Needs