Support Analyst
VirtualVocationsCleveland, Ohio, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Support Analyst to provide application support in the Financial Services Sector.
Key Responsibilities
Provide L3 application support for business-critical systems developed using Java and related technologies
Act as the first point of escalation for incidents, ensuring timely resolution and minimal business impact
Apply ITIL processes to deliver high-quality support services and contribute to continuous service improvement initiatives
Required Qualifications
5+ years of experience in an Application Support / Production Support role
Strong hands-on experience applying ITIL processes in enterprise environments
Solid understanding of Java, Spring Boot, Spring Batch, and Kafka for incident troubleshooting
Experience with monitoring tools (e.g., Splunk, Dynatrace)
Exposure to MongoDB or other NoSQL databases is a plus
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Support Analyst • Cleveland, Ohio, United States
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