CS Implementation Consultant | Payment Processing

Your Privacy As a Professional Services Consultant on the Payment Processing team, you will work directly with clients to set up, train, and support their bankcard, gift card, and check processing activities. You will be responsible for ensuring a high level of customer satisfaction by coordinating across Epicor teams to meet deadlines and client needs. We are seeking applicants with strong communication skills, a sense of urgency, and a passion for delivering exceptional service in a fast-paced, customer-facing environment. What you will be doing :

• Schedule setup and training appointments for merchants, aligning with their business requirements and expectations
• Establish reporting and configure system options tailored to each merchant's specific needs
• Identify gaps in bankcard procedures and business practices that may pose financial risks to merchants
• Train clients and their staff on point-of-sale bankcard, gift card, and check verification processes, including reporting and reconciliation
• Create documentation to support client education and promote effective use of Epicor's bankcard features and procedures
• Coordinate with Product Development and Support to resolve technical issues, and communicate client needs to Sales and Project Management
• Track tasks and open issues, complete required reports, and assist in training less experienced personnel What you will likely bring :
• 2+ years applicable experience and demonstrated success / knowledge
• Knowledge of the Eagle system, especially Eagle Point of Sale, and familiarity with accounting principles (Eagle accounting a plus)
• Bachelor's degree preferred (or equivalent experience) What could set you apart :
• Strong ability to work with customers in a positive and effective manner, even under challenging circumstances
• Proven track record of achieving high customer satisfaction with a sense of urgency and goal orientation
• Excellent written and verbal communication skills, including virtual presentation capabilities
• Proficiency with MS Office tools including Word, Excel, Outlook, Access, and PowerPoint
• Demonstrated analytical skills to evaluate problems, gather data, and recommend solutionsJoin us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!#LI-TO1 #LI-HYBRID About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility : Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.We are an equal-opportunity employer. Range : Minimum : $60,000 USD Maximum : $170,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter : Tola OlagbajuAt Epicor, we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

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