Manager Client Accounts - EST hours

Manager Client Accounts - Est Hours

As a Manager Client Accounts, you will be responsible for ensuring the exceptional delivery of billing support to senior management, lawyers, and firm clients. You will provide thought leadership in the development and implementation of best practices in billing processes, ensuring alignment with the firm's strategic goals.

Location This position can sit in our Austin, Chicago, Dallas, Houston, Minneapolis, New York, Philadelphia, Atlanta, Boston, Baltimore, Miami, Raleigh, Reston, Short Hills, Tampa, Washington, DC, Phoenix, or Wilmington office locations and offers a hybrid work schedule. This position will work Eastern time hours.

• Connects with stakeholders to understand business needs, develops and implements best practices for billing management function. Continually drives results through innovation and thought leadership.
• Leads a team of billing specialists, ensuring overall alignment with the firm's billing practices, policies and procedures. Provides daily supervision, support and guidance to direct reports.
• Ensures work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Provides training to ensure that billing processes and policies are applied consistently across the department.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Meets regularly with assigned team members. Prepares agendas and captures / tracks important discussion items.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Other duties as assigned.

Desired Skills Strong communication and interpersonal skills required to interact with business professionals and timekeepers. Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs. Must have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well. Has the ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team. Must exercise sound judgment and decision-making skills.

Minimum Education High School Diploma or GED Preferred Education Bachelor's Degree Finance, Accounting or similar field highly preferred.

Minimum Years of Experience 7 years of experience in a billing function in a law or professional services firm. At least 2 years of experience in management or supervisory position required. Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and / or Aderant (Aderant experience strongly preferred). Advanced experience with e-Billing applications required.

Essential Job Expectations While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to : Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital / virtual conference calls; (c) participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast-paced environment. Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.