Assistant Community Manager - Multifamily

Assistant Community Manager - Multifamily

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an Assistant Community Manager - Multifamily with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to :

Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables

Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue

Adheres to Hines established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings

Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased

Processes resident move-outs by reviewing lease terms and notice requirements

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor

Assists in managing the client / owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed

Qualifications

Minimum Requirements include :

High school education or equivalent from accredited institution

Two or more years prior experience in property management or in a related industry preferred

Intermediate knowledge of Microsoft Office

Knowledge of basic accounting practices

Excellent verbal and written communication skills

Work indoors approximately 80% of the time and outdoors 20% of the time

Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms

On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings

Ability to lift up to 25lbs

Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

Transfer properties and work overtime as business needs deem appropriate

Ability to work a flexible schedule including weekends and holidays

Compensation : $31.11 / hr - $38.02 / hr

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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