Bilingual Warehouse Lead (Seasonal)

Bilingual Warehouse Lead - Groveport, OH Seasonal Position

Work Schedule : Monday-Wednesday 9am-9pm Thursday 9am-2pm

Job Summary : Under direct supervision, the Bilingual Warehouse Lead contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client's staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

Your Role & Responsibilities :

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time / attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program. Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments.
• Processes payroll and tracks attendance, wage, and hour compliance.

Competencies (Skills & Knowledge You'll Bring) :

Benefits at Hire : The American Worker benefit plan including medical, dental, vision, short-term disability, life & AD&D, accident and critical illness & hospital. These benefits are 100% paid by Talent. Employee Assistance Plan (EAP) American Funds IRA Full-Time Benefits : Talent who average 30 or more hours during their first 3-8 weeks are offered comprehensive Anthem medical plan(s) on the first of the month after their 60th day. In addition, Talent hours are measured during their first 11 months and on an annual basis to determine el