Customer Support Representative

At Perry Weather, we’re at the forefront of providing innovative weather safety solutions. Thousands of users trust our fast-growing weather safety platform across various industries, including school districts, cities, universities, golf courses, professional sports, and more. Our cutting-edge software and connected hardware empower organizations to make rapid decisions when faced with weather disruptions, ensuring the safety of individuals and the smooth operation of activities / events.

We’re seeking an enthusiastic, solutions-oriented, tech-savvy Customer Support Representative . As a Customer Support Representative, you will be on the front lines with customers, providing guidance in troubleshooting hardware and software issues, responding to common customer questions, and closing each interaction with a satisfied customer who has been provided with a timely resolution.

Key Responsibilities :

• Respond promptly to customer inquiries via phone and email
• Remotely troubleshoot and resolve platform issues, hardware unit issues, and escalating complex cases when needed
• Guide customers through hardware installation and account configuration
• Accurately document customer interactions and next steps
• Identify problem trends and report to the appropriate teams
• Expect your responsibilities to evolve as we grow — we value people who can adapt and thrive with change

Requirements

Benefits

Note : We value in-person collaboration; therefore, remote work is not an option. This role is fully onsite, Monday – Friday.