Patient Accounts Training & Quality Analyst

Patient Accounts Training & Quality Analyst

The Patient Accounts Trainer is responsible for operationalizing and maintaining successful education programs for the department, researching and aligning educational resources with strategic focus areas, planning and leading Patient Account training initiatives, monitoring quality and performance metrics, keeping leadership apprised of results, and using data to identify and develop targeted opportunities for staff development in all areas within Patient Accounts.

Responsibilities

• Develops, organizes, and, upon approval, implements a patient accounts training program for new hires, staff development, and on-the-job training across all teams within the department.
• Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in the areas of insurance verification, financial counseling, cash posting, third-party insurance billing, claim follow-up, customer service, and other areas identified as necessary.
• Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives.
• Creates training tools and staff assessment materials, including manuals, presentations, scripts, competency tests, tip sheets, and evaluation rubrics.
• Trains staff in utilizing systems or applications applicable to their job duties, as well as e-learning technology and web-based educational offerings.
• Ensures staff maintains departmental education requirements and stays up to date on changes affecting their job functions within the department, health system, or industry.
• Provides one-on-one targeted training in response to performance deficiencies and promotes a collaborative environment by addressing issues constructively and proactively.
• Recognizes training opportunities and participates in improvement plans to ensure end users are adequately trained.
• When training does not exist for identified staff needs, develops and implements relevant revenue cycle education programs.
• Documents and maintains departmental employee records to ensure training requirements are fulfilled and advises managers on corrective action plans and core competency definitions.
• Regularly audits end user workflows and analyzes trends in staff performance to identify opportunities for increased automation, revised workflows, or improved oversight to positively affect accuracy, efficiency, or cash flow.
• Uses audit results to analyze trends in organizational and individual performance data and makes adjustments and refinements to training programs as needed.

Organizational Responsibilities

Commitment to Beacon's six-point Operating System (The Beacon Way)

Education And Experience

Knowledge & Skills

Working Conditions

Physical Demands

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