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Customer Service Representative – Healthcare

Customer Service Representative – Healthcare

MaximusRichmond, VA, United States
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General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Tuesday, September 30, 2025

City

Chester

State

VA

Country

United States

Working time

Full-time

Description & Requirements

Customer Service Representative – Healthcare

Location :   On-site in Chester, VA

Hourly Base Pay :   $15.82 / hr. plus a $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

Schedule :   Flexible Limited-Service Full-Time   schedules available

Site Hours :   Monday - Sunday, 8 a.m. - 10 p.m.; t he targeted start date, hours, and schedule are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work / life balance, ensuring you're equipped for all the moments that matter.

  • Work / Life Balance Support : Flexible schedules that meet your lifestyle!
  • Competitive Compensation :

$ 15.82 / h r. + 10% shift differential for evening shifts

$1,000 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more

  • Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience
  • Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays
  • Future Planning : 401k with company match
  • Career Growth : A supportive environment with career development and promotional opportunities
  • Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
  • Meaningful Work with Impact : No cold calling, sales, or collection calls required!
  • Eligibility requirements apply, ask your recruiter for more details

    • Essential Duties and Responsibilities :

  • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).
  • Calls are basic and routine.
  • Uses computerized system for tracking, information gathering, and / or troubleshooting.
  • Provides feedback when needed, provide input on call trends, processes, procedures, and training.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties

    • Minimum Requirements

  • High School diploma or equivalent with 6 months of customer service experience.
  • Must be able to speak and read English clearly, professionally and fluently.
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Regular and predictable attendance is required
  • Must participate and certify in internal CCO training to begin this role.
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part  A , Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
  • May be required to work overtime and scheduled holidays.
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

    • #CCOChester

    #CSRroles

    #maxPriority

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    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at

    applicantaccommodations@maximus.com

    Minimum Salary

    15.82

    Maximum Salary

    15.82

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