National Account Support Specialist

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit Tricon Residential .

Job Description

The National Account Resolution Specialist is responsible for managing the eviction process for any Resident that has not financially met the terms of their lease agreement. The National Account Resolution Specialist's primary role is to be solution-oriented and assist residents in bringing their account into good standing or helping them relocate.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Manage Payment Experience

Ensure all residents are treated with dignity and respect in every interaction, while offering viable options to help navigate towards the best possible resolution

Collaborate with team to achieve Tricon's monthly delinquency goals

Work with both internal and external customers to troubleshoot resident payment issues until resolution

Effectively communicate and work with Accounting Department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties

Consistently inform all residents of Tricon's payment policies, procedures, and their contract obligations

Treat all internal and external customers in a fair and consistent manner, and in accordance with Tricon's Guiding Principles, Purpose Statement, Policies, and Fair Housing requirements

Review all ledgers, notices, leases, and communications for accuracy prior to distribution

Manage Notice / Eviction Process

Ensure Notice to Pay or Quit Process is completed in a thorough, consistent, and timely manner each month.

Prepare eviction files on notices of non-compliance when needed

Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.

Communicate with residents daily / weekly during the eviction process, educating them on their options, fees, and the process expectations

Collaborate with appropriate team to schedule Occupancy Checks when needed

Actively manage eviction attorney to achieve resolution in a timely manner

Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates / details to all appropriate team members

Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction / collections process

Ensure all residents are moved out of appropriate systems in a timely manner and manage all necessary dashboard information / alerts

Manage the Squatter Eviction process to ensure eviction of all unauthorized occupants are handled appropriately and in accordance with the law

Complete all Action Items daily / weekly as assigned

Qualifications :

To be successful in this role, you should possess the following qualifications :

Exceptional customer service

Deal with situations and issues proactively and persistently

Extremely organized

Detail oriented

Must be comfortable with high call volume

Prior experience in property management or collections preferred

Strives to consistently meet and exceed service standards

Excellent verbal and written communication skills required

Ability to work well using office electronic tools, basic accounting and math skills

Knowledge of Yardi preferred.

Minimum Requirements :

High school diploma or GED

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including :

Frequently required to sit; talk; and hear.

Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

Occasionally lift and / or move up to 10 pounds.

Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$50,440.00 - $75,660.00