Customer Service Representative

Customer Service Representative

Fort Myers, FL, US, 33967

Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.

Primary Job Function : This role is for Ready Mix Concrete truck dispatching.

The customer service representative will ensure Health & Safety standards are met by complying with legislation, company policies and promoting a safe work environment, is responsible for managing the daily customer service and dispatch functions for the ready-mix plants. The focus in this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency. Manages and oversees the activities of the Customer Service and Dispatch functions with respect to servicing and scheduling delivery to meet customer demands and optimize capabilities.

Qualifications (Education / Experience) and Required Skills : 2-3 years prior experience in customer service or dispatch, preferred. Ready Mix experience highly desirable and preferred. Demonstrated ability to train, motivate and lead employees. Ability to present facts and recommendations effectively in oral and written form. Strong interpersonal and organizational skills. Good communication and motivational skills. Must be able to work well under pressure. Strong computer and direct order entry skills. Experience using Command software, preferred. Microsoft Word and Excel applications experience and use, preferred.

What CRH Offers You :

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH :

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Preferred Materials, Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE / Vet / Disability.