Senior Field Service Representative

Job Title : Senior Field Service Representative

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Contract Duration : 1 year

Pay rate : $60 / hr

Location : Kennewick, WA

Work Type : Onsite

Job Summary :

The Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team.

Job Description :

In this role, Senior Field Service Representative will :

Support customers across the power system lifecycle : startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies

Manage small projects independently and lead FSR teams on larger projects

Generate timely and accurate service reports on work, product performance, and warranties

Provide recommendations for improved electrical systems

Cultivate strong relationships with customers, team members, and partners

Mentor less experienced technicians

Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glass, MS Teams, and more

Team Benefits :

Guaranteed 40-hour base pay, eligible for overtime and travel premiums

Career growth, mentorship, and safety training

Company vehicle, toolkit, and phone

Tuition assistance for ongoing learning

Leads program with bonus pay

Opportunities across 32 service branches

Position Success Criteria :

Successfully complete and maintain compliance with the safety program and policy; Achieve Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams

Submit to periodic customer-required background and drug screenings

Must have the ability to work variable hours, including nights & weekends, and travel within the district / state / region / country based on customer requirements

This position requires you to drive a company vehicle

Understands 3-phase power systems and low, medium, and high voltage power distribution equipment

Performs physically demanding tasks, requiring the ability to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift / carry / push / pull up to 50 pounds. Occasionally required to push / pull >

50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust, and / or be exposed to high noise levels.

Ability to obtain and maintain a valid TWIC card

Proficient with hand and power tools for equipment assembly

Strong problem-solving and logical thinking skills

Works well under time constraints and in stressful situations

Explain technical problems and solutions

Collaborates effectively with the team to meet project deadlines

Basic Qualifications :

High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and / or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems

Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems

Must be able to work in the US without corporate sponsorship

No relocation offered, candidates within a 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Must have a valid driver's license

Preferred Qualifications :

Associate degree or higher from an accredited institution

Bachelor's degree in Engineering from an accredited institution

Electrical or General Contractor's License

Professional Engineering License

Experience performing power quality measurements, troubleshooting, analysis as well and protective relays

NICET / NETA certification

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Company :

Intelligent power management company focused on sustainability and improving the quality of life. Offers solutions for efficient and reliable power management. Committed to innovation and making a positive impact on the world. Join our team and make a difference.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

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