Clinical Services Manager

Job Description

Job Description

Primary Purpose :

To provide support and facilitate care of members who require case management. To work collaboratively with Health Plan and Hospital Case Management Departments in the facilitation of services. To collaborate with the treating physician and IPA Medical Director in the review and decision-making process regarding the facilitation of appropriate health care and service requests. Case Management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates an individual’s health needs through communication and available resources to promote quality, cost-effective outcomes. If applicable, the CM will coordinate the care of the Cal Medi-Connect program members to ensure all aspects of the CMC program description are implemented and followed. All services under Medicare and Medi-Cal will be coordinated and monitored including IHSS, CBAS and BH. A case manager is a licensed nurse, RN or LVN. A care manager can be a licensed social worker (MSW) or licensed nurse (RN / LVN).

All candidates for any position within case management will have the appropriate education and experiences to meet requirements and the services needs of the populations.

Principal Duties and Responsibilities (

• = essential functions) :
• To utilize the Case Management functions : assessor; planner; facilitator; advocate.
• To facilitate services at the appropriate Health Plan center of excellence.
• To utilize the most cost-effective case rates and contracts.
• To review and process clinical information in accordance with regulatory mandates to facilitate patient healthcare and services, across the continuum of care.
• To perform catastrophic case management as appropriate to the patient’s medical condition and healthcare needs, utilizing the standards of practice for Case Management.
• Manage clinical services staff as assigned and monitor their processes through the case management continuum
• To interface professionally and courteously with all internal staff and external customers to ensure appropriate exchange of information.
• To prepare and participate in health plan audits onsite as required.
• To actively participate in Utilization Management Committees regarding Case Presentations and problem-solving.
• To participate in the development of Case Management Policies and Procedures.
• To actively participate in the discharge planning process.
• To monitor and participate in the SNP / Duals program
• To monitor and participate in the CMC program
• To ensure all members are living in the least restrictive environment
• To follow the UM / QI / CM / SNP / CMC program descriptions
• To perform other duties as assigned.

Job Specifications (KSAs) :

Position Performance Criteria :

1. Demonstrates proficiency in UM and Case Management including but not limited to :

2. Demonstrates the effective practice of Case Management Standards of Care including :

3. Sets appropriate priorities to meet departmental goals and objectives, including but not limited to :

4. Demonstrates knowledge of Health Plan guidelines.

5. Demonstrates knowledge of federal, state, NCQA, and health plan regulatory requirements and approved criteria guidelines.

4. Demonstrates ability to give concise, articulate and accurate case presentations to Medical Director, UMC, etc including problem solving.

5. Demonstrates cost savings.

6. Consistently demonstrates professional work ethic, collegial interaction with others, and reliability, while contributing to a positive work environment, including but not limited to :