Dental Customer Service Advocate

A company is looking for a Dental Customer Service Advocate I (Remote).

Key Responsibilities

Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing

Provide first-level problem resolution and document all client interactions according to established procedures

Maintain customer records and participate in ongoing education related to new services and industry topics

Required Qualifications

High School Diploma or GED

Less than one year of customer service experience

Preferred experience in a call center customer service role or familiarity with medical or insurance terminology

Successful completion of provided training

Demonstrated PC navigation and data entry skills