Customer Service Representative (CSS)

Description

Job Overview :

As a Community Support Specialist, you’ll be responsible for providing administrative support to property management teams on behalf of clients. Our Community Support Services (CSS) team allows FirstService Residential Illinois to “Aim High” and set the standard for service and professionalism in our industry.

This role is available at our Chicago Corporate office.

Your Responsibilities :

• Distribute mass communications and email blasts to residents and owners
• Schedule vendor and contractor deliveries to properties
• Program key fobs and intercom systems
• Support resales services by preparing information packets for new owners
• Distribute parking passes and keys to residents
• Create, proofread, and send general and violation letters to owners
• Track census and Certificates of Insurance (COIs) for associations
• Compile and distribute financials to property managers or board members
• Scan, upload, and email documents using our proprietary systems
• Provide ad hoc proofreading for internal and external communications
• Assist with incoming mail and check distribution
• Coordinate weekly courier runs between corporate and site offices
• Handle special delivery services and certified mail
• Prepare documents for annual meetings and tax appeals
• Maintain organized record storage for association files
• Provide front desk reception coverage as needed
• Assist with mass mailings of notices, flyers, budgets, and other relevant documents.

Skills & Qualifications :

What We Offer :

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 41,000 – $ 42,750 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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