Casino Shift Manager

The Casino Shift Manager oversees the day-to-day operations and manages all aspects of the casino floor and staff as it relates to Table Games during their assigned shift. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train table games staff including managers, supervisors and dealers.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, MICS and company / departmental policies are followed by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance / Cage in order to efficiently and properly complete day to day tasks.
• Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Review for accuracy player ratings completed by Casino Floor Supervisors.
• Continually communicate pertinent gaming and employee information to the VP of Casino Operations and others as instructed.
• Evaluate and issue (or revoke) casino credit as appropriate.
• Work closely with other managers and executives to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Work varied shifts, including weekends and holidays.
• Perform other reasonable duties and responsibilities as requested.
• Effective coaching and issuance of progressive discipline as appropriate.
• Administrative responsibilities include but are not limited to : entering payroll information, attendance and disciplinary action tracking into applicable software and files, completion of performance evaluations, scheduling, and completion of daily shift reports.

Qualifications

What We Offer You

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