Engagement Manager

Job Description

Job Description

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.

Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.

The Role

As an Engagement Manager at Valence, you'll be at the heart of our mission to revolutionize leadership development through generative AI. You'll work hand-in-hand with global enterprises like Coca-Cola, Nestle, General Mills, Prudential and more to deploy the first-ever AI-powered coaching solution to their teams. You will be forging relationships, driving strategic initiatives, and directly influencing the evolution of our gen AI product. We're looking for someone who can navigate the complex landscapes of Fortune 500 companies to translate the potential of AI into tangible business outcomes.

About Valence

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

What You'll Do

• Build and grow strategic client partnerships , engaging across all levels of leadership C Suite, Executive.
• Lead the consultative deployment of our generative AI tools within enterprise accounts, translating client goals into high-impact, scalable programs.
• Deliver on strategic and commercial goals , consistently meeting or exceeding revenue, usage, and expansion targets within your portfolio. Own the renewal and expansion process.
• Embed deeply within client organizations , becoming a programmatic partner and helping them unlock measurable value through clear use cases.
• Champion behavior change by guiding clients through our consultative methodology, aligning our platform with their most pressing priorities.
• Partner closely with Sales during pre-sale and pilot phases to shape solutions that convert interest into long-term engagement.
• Oversee contracting and invoicing , working hand-in-hand with our Operations team to ensure a seamless experience.
• Act as a client voice in product evolution , offering insights that help shape our roadmap and improve the user experience.
• Stay sharp in an evolving landscape —building working fluency in generative AI, trust & ethics in machine learning, and the nuances of our clients’ industries.

What We’re Looking For

What you'll get

Learn more about us and meet our team here

Location and Work Environment

This role is 3 days a week (Tues - Thursday) minimum in office in Union Square. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.