Quality Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Overview

The Quality Manager provides Leadership to Quality Engineers and support Quality Staff and possesses Subject Matter Expert ( SME) expertise with Quality focus across the applicable disciplines. The individual is Operational in concentration and Site focused on project development. In addition, experience should be present in working with customers up to and including Tier 1 Level, with the individual providing strategic, technical and project management support at the site level for Quality initiatives to reduce COPQ and optimization of Quality Management System (QMS) processes. Site Quality Manager personnel typically execute Quality initiatives at the individual contributor and supervisory levels.

Responsibilities

• Manage site-level Quality personnel, ensuring alignment with site and regional goals and targets.
• Exercise independent decision-making in technical and financial teams, acting in the customer's best interest and supporting key quality initiatives.
• Demonstrate expertise in Lean, continuous improvement, and advanced problem-solving to address manufacturing and QMS challenges.
• Oversee complex QMS processes, regulatory requirements, and certifications, including ISO 9001, ISO 13485, AS 9100, and IPC standards.
• Track and manage Key Performance Indicators (KPIs) such as customer complaints, factory yields, and supplier acceptance rates, driving improvements in quality performance.
• Maintain regulatory compliance, record-keeping, and certifications for agencies like UL, FDA, FM, and CSA.
• Support key customer accounts by building strong relationships, resolving issues, and collaborating with senior leaders.
• Lead continuous improvement efforts and implement effective solutions to enhance site operations and customer success.
• Serve as a member of the Site Leadership Team, contributing to the Company's Vision and Strategy within the business unit.
• Provide clear communication across site and regional QMS, business, and customer interactions at all organizational levels.
• Build, coach, and lead a strong cross-functional team, fostering a culture aligned with Creation Core Values.
• Collaborate with other site, regional, and global Quality leaders and external suppliers to resolve issues and share expertise.
• Participate in site budgeting processes, including continuous improvement and headcount modeling.
• Exhibit strong leadership, people skills, and effective presentation and communication abilities to influence decision-making processes.
• Some travel between business units, customers, suppliers will be required.
• Other duties and responsibilities as assigned.

Qualifications

Skills Required

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada : Title for the position will be in accordance with applicable national and local laws.

J-18808-Ljbffr