Talent.com
Night Auditor / Front Desk Supervisor - Hilton Asheville Biltmore Park
Night Auditor / Front Desk Supervisor - Hilton Asheville Biltmore ParkBiltmore Farms, LLC • Asheville, NC, US
Night Auditor / Front Desk Supervisor - Hilton Asheville Biltmore Park

Night Auditor / Front Desk Supervisor - Hilton Asheville Biltmore Park

Biltmore Farms, LLC • Asheville, NC, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Why join our Front Office team as a Night Auditor / Front Desk Supervisor?

  • $18.50 / hour starting pay
  • Outstanding medical, dental, and vision benefits coverage
  • Fun wellness program with annual bonus of up to $600
  • 401K retirement plan with employer matching program
  • Parental leave with up to 6 weeks available for birth, adoption, and fostering
  • Hilton-brand hotel discounts for you, your family, and your friends
  • YMCA membership monthly discount
  • Paid time off and paid holidays
  • Friendly and supportive work environments
  • Incredible employee learning and growth opportunities
  • Exciting employee events and activities

Essential Elements

As a Biltmore Farms Night Auditor / Front Desk Supervisor, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. The ideal candidate has good communication skills along with mathematics and accounting experience. The Night Auditor / Front Desk Supervisor also fulfills the role of overnight Manager on Duty, which is responsible for the security of the hotel property, completes a Manager on Duty daily report, and has authority to make guest-related decisions for the hotel in the absence of the General Managers.

As a Night Auditor / Front Desk Supervisor, you will :

  • Serves as the Manager on Duty during the overnight hours in absence of Front Office Manager and / or Assistant General Manager.
  • Uses critical thinking and creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high-quality guest relations.
  • Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
  • This role also supports the entire Front Office department, including guest service duties of the Bellperson, Concierge, and Shuttle Driver.
  • Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
  • Ensures accurate billing upon completion of guests stay to ensure standards of quality and service.
  • Completes auto-posting of all charges when closing out the day.
  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
  • Reads the front desk log daily and including those from days not onsite. Is aware of daily activities and meetings taking place in the hotel.
  • Assist in guest transportation, including driving the hotel shuttle as needed
  • Works overnight shifts with flexible schedule which include weekends and holidays.
  • Supportive Functions

    Because of the nature of work, the Night Auditor / Front Desk Supervisor must be easily accessible by phone when not working for front office inquiries and emergencies. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

  • Handles guest relocations as required.
  • Prepares daily forecast of expected arrivals and departures.
  • Performs other duties and responsibilities as assigned or required.
  • Specific Job Skills, Knowledge, and Abilities

  • Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
  • Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
  • Ability to access and accurately input information using a moderately complex computer system, including DoubleTree by Hilton property management systems.
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • QUALIFICATIONS :

    Education & Experience :

    At least a two-year Associate degree preferred, but not required. Additional college education is a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guest who visit the workplace. Previous hotel or service-related experience required.

    Physical :

    Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, lift and carry up to 40 pounds.

    Post Offer / Pre-Employment :

    For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

    NOTICE : Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

    AVISO : La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.

    Job Posted by ApplicantPro

    serp_jobs.job_alerts.create_a_job

    Front Desk Supervisor • Asheville, NC, US

    Job_description.internal_linking.related_jobs
    NIGHT AUDITOR

    NIGHT AUDITOR

    Crestline Hotels & Resorts • Asheville, NC, US
    serp_jobs.job_card.full_time
    Do you do your best work when everyone else is sleeping? If so, the Courtyard and SpringHill Suites by Marriott Asheville have a position for you. We seek an energetic and outgoing person to join ou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Member Experience

    Director of Member Experience

    VirtualVocations • Asheville, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Member Experience and Innovation.Key Responsibilities Provide strategic and operational insights to senior leadership for key initiatives and growth plans Ac...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Parrottsville, Tennessee, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Part-Time Side Work - Earn on Top of Your Day Job

    Part-Time Side Work - Earn on Top of Your Day Job

    Finance Buzz • Parrottsville, Tennessee, US
    serp_jobs.job_card.part_time +1
    We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Parrottsville, Tennessee, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance Buzz • Parrottsville, Tennessee, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Finance Buzz • Parrottsville, Tennessee, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Therapist - Erwin, TN

    Licensed Therapist - Erwin, TN

    LifeStance Health • Erwin, TN, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Otolaryngologist

    Otolaryngologist

    Ballad Health • Greeneville, US
    serp_jobs.job_card.full_time
    Ballad Health Medical Associates, in collaboration with Greeneville ENT Specialists is seeking an Otolaryngologist to join a busy practice in Greeneville, Tennessee. With one physician, two advanced...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Night Auditor

    Night Auditor

    Waynesville Inn & Golf, Tapestry by Hilton • Waynesville, NC, US
    serp_jobs.job_card.full_time
    The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.Established in 1988 as a ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Otolaryngologist

    Otolaryngologist

    HealthEcareers - Client • Greeneville, TN, USA
    serp_jobs.job_card.full_time
    Ballad Health Medical Associates, in collaboration with Greeneville ENT Specialists is seeking an Otolaryngologist to join a busy practice in Greeneville, Tennessee. With one physician, two advanced...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lead CSR / Teller - Black Mountain - Full Time

    Lead CSR / Teller - Black Mountain - Full Time

    Fifth Third Bank • Black Mountain, NC, United States
    serp_jobs.job_card.full_time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer ser...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance Buzz • Erwin, Tennessee, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance Buzz • Parrottsville, Tennessee, US
    serp_jobs.job_card.part_time +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Team Leader

    Team Leader

    Tractor Supply Company • Black Mountain, NC, US
    serp_jobs.job_card.full_time +1
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operating Room Attendant - Weekend

    Operating Room Attendant - Weekend

    UNC Health Care • Hendersonville, NC, United States
    serp_jobs.job_card.full_time
    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Operating Room Attendant is respons...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Nurse Supervisor

    Nurse Supervisor

    Novant Health Rehabilitation Hospital, an affiliate of Encompass Health • Fairview, NC, US
    serp_jobs.job_card.full_time +2
    Nurse Supervisor Career Opportunity Seeking an individual to fill FT position (11 : 00a - 11 : 00 p shift) Leading with Heart : Your Journey Starts Here Seeking a career that's both personally enriching...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Service Desk Technician (Night Shift)

    Service Desk Technician (Night Shift)

    VirtualVocations • Asheville, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Desk Technician (Night Shift) to provide operational support services to the Department of Homeland Security. Key Responsibilities Provide remote computer suppor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted