Manager of Community Engagement - Fairfield

About Us Ohio Valley Goodwill Industries (OVGI) is dedicated to empowering individuals through workforce development, housing assistance, and supportive services that promote independence and self-sufficiency.

With a long-standing history of service in the Greater Cincinnati region, we are committed to breaking down barriers and expanding opportunities for those we serve.

Position Summary The Manager, Community Engagement is responsible for the day-to-day operations of an Ohio Valley Goodwill Opportunity Center.

This role ensures the delivery of high-quality, integrated services while prioritizing the safety and well-being of participants and staff.

The Manager leads a multidisciplinary team, maintains community partnerships, oversees facility operations, and supports resource development to expand the center’s impact in alignment with OVGI’s mission to eliminate barriers, elevate individuals, and empower communities.

Key Responsibilities :

• 1.
• Operations & Facility Management Oversee daily operations of the Opportunity Center to ensure high-quality, participant-centered service delivery.
• Monitor and improve operational workflows to enhance efficiency and service accessibility.
• Ensure physical safety and functionality of the facility, including adherence to all safety and health regulations. 2.
• Staff Supervision & Team Leadership Lead and supervise a cross-functional team including Career Navigators, Housing Navigators, Client Service Coordinators, and support staff.
• Promote a culture of collaboration, curiosity, accountability, service excellence, and safety.
• Coordinate staff schedules, lead regular team meetings, and support professional development. 3.
• Participant & Staff Safety Implement and enforce safety protocols, emergency procedures, and incident response plans.
• Ensure staff are trained in trauma-informed care, de-escalation, and safety practices.
• Respond promptly to safety concerns or incidents and maintain accurate documentation. 4.
• Integrated Service Coordination Collaborate with OVGI directors and program leads to coordinate seamless delivery of workforce, housing, and developmental services on-site.
• Facilitate case conferencing and cross-program referrals to ensure holistic support for participants.
• Monitor service utilization trends and identify opportunities to enhance impact. 5.
• Community Engagement & Partnership Development Build and maintain partnerships with local service providers, employers, and referral agencies.
• Represent the Opportunity Center at community meetings, events, and coalitions.
• Increase community awareness of center services and promote a welcoming, inclusive environment. 6.
• Resource Development & Service Expansion Identify emerging community needs and contribute to program planning and service enhancement.
• Support fundraising, grant writing, and donor engagement activities in collaboration with the Mission Advancement team.
• Assist in identifying and developing new service offerings aligned with community needs and OVGI’s strategic plan.

Qualifications :

We encourage individuals with disabilities and other barriers to employment to apply.

How to apply :