After Market - Technical Support Representative

Overview

Join to apply for the After Market - Technical Support Representative role at Shuttlelift

Marine Travelift is a growing Wisconsin-based manufacturer of customized boat handling systems that include boat hoists, marine forklifts, and hydraulic transporters. Marine Travelift has been manufacturing mobile boat hoists since 1954, and our equipment is utilized across the globe with over 5,000 units in service to help marinas handle boats of all sizes. We are the world leader in customized boat handling systems and our products back that up. Marine Travelift is also the parent company to Shuttlelift , an expansive line of industrial, rubber tire gantry cranes used in a variety of lifting applications and industries. Our gantry cranes are used globally and offer lifting solutions capacities of 25 - 1000 metric tons and greater.

What are we looking for?

Marine Travelift Inc., in Sturgeon Bay, WI is excited to be adding an After Market - Technical Support Representative position to our Aftermarket Sales team. As a Technical Support Representative, you will work with the Senior Service Manager and will be responsible for overseeing high-quality services for customers while also scheduling a team of field service technicians. You will ensure that services meet and exceed customer expectations, are delivered on time, and are within budget.

Responsibilities

• Support customers with technical advice to support our product in the field
• Change customer concerns / complaints to supported customer needs
• Assist customers in developing solutions to meet their needs
• Add and remove work assignments for Field Service Technicians
• Monitor service-delivery to ensure it meets quality standards and the customer's needs
• Resolve service-related issues and customer complaints in a timely manner
• Complete all other duties and responsibilities that are assigned

What we are looking for

We offer

We are an EOE / AA employer (M / F / Veteran / Disability / Gender Identity / Sexual Orientation)

Check us out at : https : / / marinetravelift.com / and https : / / www.shuttlelift.com /

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