Engagement Specialist Supervisor

A company is looking for an Engagement Specialist Supervisor to oversee staff performance and maintain member engagement.

Key Responsibilities

Monitor staff performance against KPIs and quality metrics

Assess call and email interactions to evaluate customer service and compliance

Provide feedback and ensure staff are updated on training and process changes

Required Qualifications

High school diploma or GED required; Associate's degree preferred

2-3 years of call center experience with supervisory or team lead experience

1+ years of quality assurance experience

Experience in a healthcare setting strongly preferred

Familiarity with medical terminology and HIPAA laws strongly preferred