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Overages, Shortages & Damages Clerk

Overages, Shortages & Damages Clerk

Old Dominion Freight LineBloomington, CA, US
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OS&D Clerk

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

If you have a keen eye for detail and enjoy solving challenges, this role offers the perfect opportunity to put your skills to work. As an OS&D Clerk at Old Dominion Freight Line, you'll help ensure shipments are handled with accuracy and care. From inspecting freight and resolving claims to collaborating with teams and providing top-notch customer service, your contributions will help keep operations running smoothly. This fast-paced, supportive environment is ideal for those who take pride in organization and problem-solving while making a real impact every day.

Old Dominion Freight Line is currently recruiting for a (Overages, Shortages, and Damages) OS & D Clerk to join our OD Family Culture. Our OS & D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage / shortage and determine resolutions.

Responsibilities :

  • Locate overages, shortage and damaged freight and research and resolve issues
  • Provide exceptional customer service to internal and external customers
  • Properly handle different types of freight including Hazmat materials
  • Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
  • Maintain accurate records for reporting OS&D freight on a daily and weekly basis
  • Assist with answering telephones and provide superior customer service
  • May also perform customer service duties such as providing quotes, taking orders and answering general customer questions

Qualifications :

  • High School Diploma or equivalent preferred.
  • 1 year of office and / or operations experience, preferably in the transportation industry
  • Proficient with Microsoft Office
  • Experience with AS400 and SAP preferred
  • Experience handling Hazmat materials preferred
  • Excellent verbal and written communication skills
  • Detail oriented with the ability to multi task

    • Compensation Range :

    The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education / training and skill level. ($23.97-$29.68)

    Working Days : Monday, Tuesday, Wednesday, Thursday, Friday

    Working Shift : AM / PM

    Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and / or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

    Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive :

  • Great Health Benefits including a Zero premium medical plan for employee only coverage
  • Vision & Dental
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401k Retirement plan with company match and additional company annual discretionary match opportunity
  • Life Insurance
  • Wellness Program
  • Tuition Reimbursement for Drivers and Technicians
  • Training and growth opportunities to build a career
  • We prioritize our OD family of employees
  • Ability to advance through our promote from within philosophy
  • National Career Opportunities Available at our 260+ service centers

    • Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and / or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and / or veteran status, or any other characteristic protected by applicable law(s).

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