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Call Center Agent ($20-22/hr)
Call Center Agent ($20-22/hr)TEKsystems • Des Moines, IA, United States
Call Center Agent ($20-22 / hr)

Call Center Agent ($20-22 / hr)

TEKsystems • Des Moines, IA, United States
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  • Why You'll Love This Role
  • Are you passionate about helping others and solving problems? Join a team that values your voice, supports your growth, and celebrates your wins. As a Customer Service Representative, you'll be the heartbeat of our customer experience-providing friendly, knowledgeable, and timely support that makes a real difference.
  • What's in it for you :
  • Career Growth :
  • Entry-level role with clear paths for advancement and skill development
  • Modern Workspace :
  • Work in a vibrant downtown office with great amenities
  • Paid Training :
  • Comprehensive onboarding to set you up for success
  • Flexible Fridays :
  • Enjoy a half-day every Friday with rotating shifts
  • Competitive Pay & Benefits :
  • Health, dental, vision, retirement plans, and more
  • Supportive Team Culture :
  • Collaborate with teammates who care and leaders who listen
  • What You'll Do
  • Respond to customer inquiries via phone, email, and other channels with professionalism and empathy
  • Research and resolve issues efficiently, ensuring accurate and timely communication
  • Maintain detailed notes and updates in customer contracts and systems
  • Navigate multiple computer applications to find solutions and support customers
  • Collaborate with other teams to meet business needs and improve customer satisfaction
  • Take initiative in solving problems and improving processes
  • Meet or exceed performance metrics including schedule adherence, call quality, and customer satisfaction
  • Who You Are
  • A great communicator with a positive attitude and a desire to help others
  • Comfortable using technology and learning new systems
  • Detail-oriented and organized, with a knack for problem-solving
  • A team player who thrives in a fast-paced environment
  • No prior experience required-just bring your enthusiasm and willingness to learn!
  • Pay and Benefits

    • The pay range for this position is $20.00 - $22.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type

      • This is a fully onsite position in Des Moines,IA.

    • Application Deadline

      • This position is anticipated to close on Oct 30, 2025.

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      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Call Center Agent • Des Moines, IA, United States