Principal Solution Architect

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an experienced Principal Solution Architect to lead the design and implementation of enterprise-scale AIOps solutions that transform how we monitor and manage our infrastructure and applications. This strategic, hands-on role blends technical leadership, platform evaluation, and stakeholder engagement to deliver scalable, AI-driven automation and operational excellence.

You will define the AIOps strategy, architect robust system integrations, and drive automation across a complex cloud-native ecosystem. Responsibilities include designing data flows, integration contracts, error handling, and AI / ML algorithms that enable seamless, scalable system interactions. Success in this role requires strong technical expertise, leadership, adaptability, and a track record of delivering results in fast-paced, evolving environments.

The Main Responsibilities

Collaboration & Leadership

Lead cross-functional collaboration with internal and external stakeholders to drive customer-focused solutions.

Serve as a trusted advisor and SME on AIOps trends, best practices, and enterprise alignment.

Foster open communication with leadership, resolving conflicts and promoting a positive company image.

Mentor teams on AIOps implementation and act as a liaison to ensure consistent, well-defined system interactions.

Architecture, Design & Strategy

Define and lead the AIOps reference architecture aligned with enterprise IT and network strategies.

Evaluate, recommend, and integrate AIOps platforms and tools based on scalability, ROI, and business use cases.

Develop and drive the AIOps adoption roadmap, including telemetry, analytics, automation, and incident response.

Architect end-to-end AIOps solutions integrating observability, automation, and service management platforms (e.g., Netcool, Selector AI, Splunk, Dynatrace, ServiceNow).

Design AI / ML-driven systems for anomaly detection, predictive analytics, root cause analysis, and auto-remediation.

Optimize data pipelines (logs, metrics, traces, events) for performance, scale, and quality across infrastructure, apps, and cloud services

Process & Interaction Design

Design of technical flows and interactions between distributed systems and services

Define and document engineering-level interaction patterns, including data exchange formats, API contracts, and automation triggers

Collaborate with infrastructure, platform, and application teams to ensure alignment and clarity in system integration

Establish and enforce standards for interaction design, documentation, and validation

Serve as the technical authority for cross-system automation and integration patterns

Documentation & Specification

Produce high-quality technical specifications, sequence diagrams, and interaction models

Ensure all system interactions are well-documented and version-controlled for traceability and auditability

Governance & Continuous Improvement

Define KPIs and success metrics to measure AIOps adoption and business impact.

Ensure solutions comply with security, compliance, and regulatory standards.

Continuously research emerging AIOps, observability, and automation technologies to evolve the ecosystem.

What We Look For in a Candidate

10+ years of experience in network management architecture, solution design, or enterprise architecture.

3+ years of experience designing or implementing AIOps solutions in large-scale enterprise environments.

Strong expertise in observability platforms (e.g., Netcool, Sev One, Solarwinds, Zabbix, Splunk, Dynatrace, Datadog), AIOps tools (e.g., IBM AIOps, BigPanda, Selector AI), and automation frameworks (e.g., Ansible, Terraform).

Deep understanding of cloud platforms (AWS, Azure, GCP), microservices architectures, CI / CD pipelines, and ITSM / ITOM ecosystems.

Strong grounding in machine learning concepts, data pipelines, and real-time analytics.

Strong technical writing and systems modeling skills (e.g., sequence diagrams, flowcharts, interface specs)

Excellent communication skills with the ability to convey complex concepts to both technical and non-technical stakeholders.

Proven ability to influence and lead architectural decisions across diverse technical and business teams.

Background in systems engineering, technical architecture, or platform engineering

BS / BA or equivalent education and experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors

Location Based Pay Ranges :

$149,084 - $198,779 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$156,539 - $208,718 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$163,993 - $218,657 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits ()

Bonus Structure

#LI-Remote

What to Expect Next

Requisition # : 339962

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

09 / 29 / 2025