Supervisor Plastic Wound Hyperbaric Plastic Trauma Clinics

Wound Care Clinic Supervisor

Banner University Medical Center Wound Care and Hyperbaric Medicine Clinic is part of the Wound Care & Hyperbaric Medicine Center at Banner University Medical Center Phoenix. The clinic offers treatment options for patients with complicated, chronic and non-healing wounds. Our multi-disciplinary team, which includes family practice physicians, plastic surgeons, podiatrists, vascular surgeons, general surgeons and orthopedic surgeons, all have advanced training in wound care. Our clinicians have national certification and expertise in caring for patients with wounds. We use a case management model to help patients navigate through the complex health care arena.

Location : Banner Wound, Plastics, and Trauma Clinic 1012 E Willetta St, Phoenix, AZ 85006. Travel to 2nd location once a week - Arcadia 4200 E Camelback, Phoenix.

Hours / Shift : This is a full time 40 hr / week position, days, 8 : 30am-5 : 00pm, Mon-Fri. No weekends or holidays.

As a Supervisor in this clinic you will be covering front office needs for Wound / Hyperbaric / Plastic / Trauma clinics, assist with Revenue Cycle requirements - collections, schedule management, collections, and accountability. Oversee Referrals, Surgery Scheduling, NPS for front office interaction. Wound Expert scheduling, management of the frequent changes to schedules due to community physician needs. Support / communicate with CEC to build out schedules in Cerner for Plastic and Trauma clinics. Manage Surgery Schedulers and their participation with the OR. Participate in OR meetings. Assist with patient concerns and follow ups. Partner with leadership in other office to smooth patient transition and needs.

POSITION SUMMARY This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

• Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
• Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
• Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
• Covers front and / or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
• This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate's Degree. Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license. Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Bachelor's degree preferred.

Experience in a leadership or coordinator capacity preferred. Additional related education and / or experience preferred.