Packaged Gases Customer Service Representative - West Sacamento, CA

Matheson Tri-GasWest Sacramento, CA, United States

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Position

Summary

Manages

sales campaigns with the intent of either scheduling appointments for sales to

improve sales productivity or by gaining business via direct quote / follow up.

Assesses customer satisfaction with MTG products and services via conducting

surveys and provides insights for addressing customer concerns. Works closely

with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

1.Place

outbound calls with the prime purpose of scheduling appointments for sales with

new or existing customers, notifying sales of committed appointment times and

then following up with a courtesy call to determine customer

satisfaction / needs.

2.Provides quotes or completes the sale, if campaign appropriate to directly

gain new business.

3.Probes and identifies problematic situations / opportunities that could protect

or yield new business for MTG and communicates the information to the

appropriate function for follow up.

4.Restocks store merchandise as needed. Arranges stock on shelves or racks in

sales area and keeps merchandise in order. Marks or tickets merchandise.

5.Manages requests for products, price and technical information.

6.Assist in warehouse in shipping & receiving, inventory stocking,

cleaning, labeling, or other tasks.

7.Maintains showroom cleanliness by procedures set forth by management.

8.Identifies sources of leads and manages the pre-qualification process in

collaboration with sales and corporate marketing.

9.Tracks result of outbound campaign efforts.

10.Backs up inbound customer service, as needed.

11.Comply with all DOT and OSHA regulations.

12.Ensure all safety rules are strictly observed.

13.Perform other projects and duties as assigned.

Qualifications

High

School Graduate with diploma and / or prior experience in outbound calling / inside

sales, outside sales or marketing desirable.

Excellent customer service skills. Ability to establish and manage customer

relationships

Ability to work independently and under some pressure to meet deadlines.

Demonstrates a clear and effective speaking manner for the purpose of

explaining information to customers and employees.

Ability to add, subtract, multiply, and divide in all units of measure, using

whole numbers, common fractions, and decimals.

Ability to learn MTG's business / product types / organization / transaction systems

Excellent Telephone Communications Skills

Excellent Organizational Skills

Intermediate level knowledge of Microsoft Office applications (Word, Excel,

Outlook E-mail).

Pay Rate : $26.00 to $28.00 per hour DOE.

Physical Demands :

Stationary Position - Frequently

Move / Traverse - Frequently

Stationary Position / Seated - Occasionally

Transport / Lifting - Occasionally

Transport / Carrying - Occasionally

Exerting Force / Pushing - Occasionally

Exerting Force / Pulling - Occasionally

Ascend / Descend - NA

Balancing - NA

Position Self / Stooping - Occasionally

Position Self / Kneeling - Occasionally

Position Self / Crouching - NA

Position Self / Crawling - NA

Reaching - Frequently

Handling - Frequently

Grasping- NA

Feeling - NA

Communicate / Talking - Constantly

Communicate / Hearing - Constantly

Repetitive Motions- Occasionally

Coordination -Frequently

Matheson is an Equal Opportunity Employer that complies with the laws and

regulations set forth under EEOC. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, disability or protected

veteran status. EOE AA M / F / VET / Disability

Apply Now

Save Job

serp_jobs.job_alerts.create_a_job

Customer Service Representative • West Sacramento, CA, United States