Area Ops Support Coordinator

Area Operations Support Coordinator

Employee-Owned. Customer-Driven.

This position will report to : Matthew A Ellefson

Application Deadline : October 8, 2025

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

This position will be located in : Maple Grove, MN or Alexandria, MN, or Faribault, MN, or Mankato, MN, or Marshall, MN, or St. Cloud Rochester, MN, or Willmar, MN.

This position is posted : Internally

Job Summary

The Area Operations Support Coordinator provides flexible, hands-on support to branches across the region, stepping in quickly to assist during staffing shortages and operational disruptions. A key part of the role involves training new employees in critical frontline positions, including warehouse associates, city desk staff, and future customer service representatives (CSRs). The coordinator also plays a proactive role in identifying and supporting service opportunities, such as wire cutting for data centers and assisting with large-scale projects. This includes helping set up value-added services like kitting and project management-key differentiators that support sales efforts and reinforce Border States' value proposition to customers. The position ensures smooth operations, consistent onboarding, and a high standard of customer service across all locations.

Responsibilities

Essential Functions :

• Collaborates and acts as a support liaison with the Area Director and Branch staff.
• Partners with the team to assist with operational and project-based initiatives.
• Supports the implementation and training of new processes, systems, and company-wide rollouts.
• Serves as the location's training coordinator regarding SAP, PC, products, and policy & procedure related issues.
• Provides hands-on assistance with wire cutting operations during staff shortages or transitions.
• Serves as a cost-effective staffing solution during vacations, transitions, staff shortages or hiring gaps-reducing the need for temporary agencies.
• Leads training sessions for both new hires and existing team members.
• Ensures consistent application of company best practices across all locations.
• Develops the skills and knowledge required to serve as a local extension of the central services team.
• Deploys quickly to branches within the area to minimize service disruptions and maintain customer satisfaction during operational challenges.

Non-essential Functions :

Qualifications

High school diploma or equivalent; Associate degree or higher preferred.

2+ years of experience in operations, logistics, warehouse, or multi-site support roles.

Proven ability to work independently and manage multiple priorities in a fast-paced environment.

Strong understanding of warehouse, inventory, or branch operations.

Strong communication and interpersonal skills.

Willing and able to travel between branches within the assigned area.

Skills and Abilities

Supports process efficiency and helps identify areas for improvement.

Quickly adjusts to shifting priorities, environments, and tasks across multiple locations.

Responds calmly and effectively during staffing shortages or operational disruptions.

Communicates clearly and professionally with internal teams, leadership, and customers.

Able to deliver effective training and relay instructions across different roles and experience levels.

Physical Requirements

Frequency at which you would carry / lift in a typical day : Occasionally 0 - 33% Frequently 34 - 66% Continuously : 67 - 100%

Lift from Waist :