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IT Support Tier 1 Analyst
VirtualVocationsArlington, Virginia, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for an IT Tech Support - Tier 1 Analyst.
Key Responsibilities
Provide prompt technical support to clients via phone, email, or ticketing system
Troubleshoot and resolve common technical issues related to hardware, software, and network connectivity
Manage support tickets in the AutoTask ticketing system, ensuring timely resolution and communication with clients
Required Qualifications
High School diploma or equivalent (Degree preferred)
1-2 years of IT, Help Desk, and / or MSP experience
Required Certifications : O365 Fundamentals and Azure Fundamentals
Preferred Certifications : VMware Certified Associate (VCA) and CompTIA A+
Experience with help desk ticketing systems and basic networking
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