Remote Medical Customer Service SpecialistVirtualVocations • Baltimore, Maryland, United States

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Remote Medical Customer Service Specialist

VirtualVocations • Baltimore, Maryland, United States

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A company is looking for a Remote Medical Customer Service Specialist.

Key Responsibilities

Responds to customer inquiries through various communication channels, providing accurate and timely information

Clarifies and resolves customer issues by identifying needs and implementing effective solutions

Documents all interactions in the CRM system and adheres to quality standards and key performance indicators (KPIs)

Required Qualifications

High School Diploma or GED required

Associate Degree or some college coursework in a related field preferred

1-2 years of customer service experience required, preferably in a call center or help desk environment

Familiarity with CRM software and customer service tools preferred

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Customer Service Specialist • Baltimore, Maryland, United States

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