Routing CoordinatorSafeRide Health • San Antonio, TX, US
Routing Coordinator
SafeRide Health • San Antonio, TX, US
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job_description.job_card.job_descriptionSome college preferred Knowledge of Medicaid NEMT guidelines Knowledge of Texas transit systems and providers Prior inbound call center experience Minimum of one (1) year transportation / delivery logistics experience Experience with transport management systems Bilingual Spanish Outstanding problem-solving skills and ability to use soft skills in a high stress environment Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone Ability to work independently and with a team Ability to adapt to unforeseen circumstances quickly Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution Critical thinking skills and conflict resolution skills Ability to navigate stressful situations Must be able to pass criminal background record check Must be US Citizen Ability to work flexible shifts
Routing (Dispatch) Coordinator
We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!
Primary Accountabilities
- Route and dispatch advance notice and short notice trip requests
- Monitor live trip monitoring dashboards for on-time performance
- Follow real-time trip recovery processes
- Ensure trips are routed to the most cost-effective mode of transportation
- Work closely with transportation providers and healthcare facilities for any real-time issues
- Monitor for mode of transport errors
- Other duties as assigned
Required Education and Experience
High school diploma or equivalent
Preferred Education and Experience
Skills
Job Requirements
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.
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