Talent.com
Employee Benefits Account Manager
Employee Benefits Account ManagerHUB International • Tampa, FL, US
Employee Benefits Account Manager

Employee Benefits Account Manager

HUB International • Tampa, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

The Employee Benefits Account Manager (AM) services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues. The AM also works independently, as well as cooperatively, with Producers and the entire client team to deliver all HUB services to assigned clients throughout the policy cycle. This role plays a key part in positively impacting customer satisfaction and will support the organic growth goals of the organization – whether through account rounding, cross-selling, or support in the development of new business.

Responsibilities

  • As main day-to-day point of contact for clients, respond professionally and promptly to all inquiries.
  • Support the Account Executive in executing strategies, facilitating the renewal process, preparing materials / reports, ensuring internal systems are up to date (Benefit Point and BUS), and managing / coordinating client work across the account team.
  • Act as liaison between clients and insurance carriers to resolve service needs or marketing initiatives, including eligibility, billing, policy interpretation, and contract review.
  • Manage, organize, and conduct client meetings when necessary.
  • Manage carrier changes with the client and ensure all necessary documentation (paper or electronic) is completed accurately and timely.
  • Identify opportunities for cross-sell and up-sell of other HUB products and services as a key contributor to the client project plan.
  • Oversee open enrollment assistance and communications.
  • Manage new client or new line of coverage implementation.
  • Stay abreast of changes in the insurance industry and other external conditions that may impact clients.
  • Manage open items log and ensure outstanding items are closed in a timely manner.
  • Travel for client meetings up to 25% of the time, as needed.

Requirements

Work Experience :

  • 2 – 5 years of applicable Employee Benefits experience.
  • Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.
  • Adapt to situations requiring precise attainment of set limits, tolerances, or standards; respond appropriately to changes in the work setting.
  • Strong written and oral communication skills.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to utilize and be proficient in broker management systems.
  • Strong organizational, problem solving and time management skills.

    • Education :

  • Four-year college degree preferred
  • Licensing or certification Requirements
  • Relevant Employee Benefits licenses per state / regional statutes
  • Advanced professional designation highly desirable (e.g. CEBS, GBA, HIA, RHU, REBC)

    • Qualifications :

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

    • Department : Account Management & Service

    Required Experience : 2-5 years of relevant experience

    Required Travel : Up to 25%

    Required Education : High school or equivalent

    HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at the EEO information link.

    EEOAA Policy

    E-Verify Program

    We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Account Manager • Tampa, FL, US