Administrative Assistant

StatRad is Growing!

JOB TITLE : Queue Master Coordinator

COMPANY OVERVIEW

This is a unique opportunity to join a market-leading company in the telehealth industry. We support healthcare providers around the country through our teleradiology services. Using our novel cloud enabled medical image management and interpretation services, we help to advance patient care by facilitating rapid diagnosis from our large network of radiologists and clinical support professionals who all work from their homes.

POSITION OVERVIEW

The Queue Master Coordinator (QMC) position is a fast paced and dynamic role in which you play an integral part in impacting patient lives throughout the telehealth industry. In this position you will assist our Radiologists to help them view images, maintain a balanced workload, and reassign cases in a timely manner from a variety of our client hospitals all around the U.S. The QMC position requires working varying shifts in the evenings, on the weekends, and during holidays.This is generally a full-time position that begins with an approximate two-to-three week training period in which you will work part-time.

PRIMARY RESPONSIBILITIES

• Reduce the number of outliers by reassigning cases and manually balancing the workloads.
• Assist the coordinators with tasks such as IP VR (Inpatient Verification Receipts) or posting Hospital TXs (Synapse Reports).
• Take incoming phone calls.
• Aid in keeping TATs (Turn Around Times) under control and jump into the rotation when needed.
• Manage the pending exams and reassign where possible.
• Assign cases accordingly for radiologists when they start their shift.
• Ensure that the Teleradiology Coordinators are aware of the objectives at hand and where to assist if anything is missing.
• Converse with Client hospitals and provide them with further details when needed.
• Coordinate with the IT department when messages need to be posted in the client portal.
• Other projects and duties as assigned.

JOB REQUIREMENTS AND SKILLS

EDUCATION AND EXPERIENCE

WORK LOCATION AND CONDITIONS

REQUIRED TRAININGS

Hourly Pay Range : $22.00 - $28.00

The stated pay scale has been implemented to reward employees fairly and competitively, as well as to support recognition of employees' career progress, ranging from entry level to experts in their field, and talent mobility. It reflects the range that StatRad reasonably expects to pay for this position at various levels of experience. The actual pay rate for this position will be dependent on a variety of factors, including an applicant's relevant experience, unique skills and abilities, education, market demand, and employer business practices, and will be discussed at the offer stage with the selected candidate. The starting hourly pay is $22.00 / hour.