Customer Service / Shipping Specialist 2nd shift

Top Job

Located in Cleveland, OH

Salary : $16 an hour

Job Description

• Inform customers / representatives of all available services
• Answer Phone within two rings
• Identify the purpose of the call and insure that it is handled or properly assigned correctly
• Solve difficult situations to ensure that customers are cared for
• Accurately document case notes in computer
• Prepare and Proofread legal documents
• Determine pricing and communicate to customer
• Negotiate pricing with vendors
• Read, address and distribute faxes and emails promptly
• Communicate with the airlines and book flights for human remains
• Track status of certified copies of death certificates and communicate to customers / vendors
• Make follow up customer service calls
• Provide Impeccable customer service
• Handle problem calls / situations
• Assign files to the next shift
• Update all shifts on calls that need attention
• Make sure filing, cleaning and trash are handled
• Make sure all remains are identified and tagged correctly
• Greet local visitors
• Take in human remains for cremation or preparation
• Take in Pet remains for cremation and assist pet families in bereavement process
• Release human and pet cremains
• Assist in growth of business opportunities
• If indicated as a lead person, assign files and determine early dismissal or overtime
• Be a team player
• Other duties as assigned

Needed Qualifications / Abilities

Able to handle employee conflicts

Able to foster teamwork

#3152OS

Express Office : Parma (Cleveland Metro)

5348 Broadview Road

Parma, OH 44134