Talent.com
Technical Website Support Specialist (Washington)

Technical Website Support Specialist (Washington)

LeadVentureWashington, DC, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Technical Support Specialist Tier I

Essential Duties and Responsibilities

  • Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support.
  • Sign into the phone queue and take calls, emails, and chat sessions as assigned and respond to customer requests in a timely and accurate manner.
  • Manage (triage) incoming requests from both internal and external parties.
  • Effectively troubleshoot requests that are unclear or do not include enough details.
  • Facilitate workflow for more complex tasks which require graphical updates and / or advanced development work.
  • Initiate, update, track and close tickets through work order system within standard timelines.
  • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures.
  • Recognize, document and alert the supervisor of trends in customer calls and issues.
  • Recommend process improvements.
  • Perform additional responsibilities as assigned.

Qualifications

Education and Experience :

  • Minimum of high school diploma.
  • Minimum of 2 years computer and software service experience in a fast-paced business environment.
  • Minimum of 1 years supporting software applications for external customer via phone chat and email in technical help desk environment.
  • Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.).
  • Documented experience with HTML, CSS, and JavaScript.
  • Demonstrated ability to work inter-departmentally to accomplish objectives.
  • Ability to understand customer problems and know when to ask clarifying questions.
  • Ability to identify analyze and solve complex problems related to LeadVenture applications.
  • Ability to describe technical information in a way that a nontechnical person can understand.
  • Strong writing skills in preparing instructions, email responses.
  • Fluent English.

    • Desired Experience :

  • Associates degree or some college experience in a technical area.
  • High capacity to learn and adapt to changing technologies and service requirements.
  • Basic understanding of DNS records and domain names.
  • Basic understanding of Windows folder and registry structure.
  • Bilingual would be helpful.
    • serp_jobs.job_alerts.create_a_job

    Technical Support Specialist • Washington, DC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Technical Support Specialist- ON Site- Secret (Washington)

    Technical Support Specialist- ON Site- Secret (Washington)

    Insight GlobalWashington, DC, US
    serp_jobs.job_card.part_time
    Performs systems administrative and operational duties on computer systems.Perform account management duties in Active Directory. Welcome and greet customers when handling front desk operations.Anal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Technical Specialist 2 - Washington, DC (Washington)

    Technical Specialist 2 - Washington, DC (Washington)

    ClearanceJobsWashington, DC, US
    serp_jobs.job_card.part_time
    We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities.This trans...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,447 to $2,626 per week in Silver Spring, MD

    Travel CT Tech - $2,447 to $2,626 per week in Silver Spring, MD

    AlliedTravelCareersGermantown, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Host Healthcare to find a qualified CT Tech in Silver Spring, Maryland, 20910!.Host Healthcare is an award-winning travel healthcare company with an immediate op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Technical Support Specialist

    Remote Technical Support Specialist

    VirtualVocationsArlington, Virginia, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Technical Customer Service Specialist.Key Responsibilities Identify customer needs and resolve issues related to SSL, servers, and relational databases Perform ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Website Developer

    Website Developer

    VirtualVocationsAlexandria, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Website / SharePoint Developer to join their team.Key Responsibilities Design, develop, and maintain websites and applications using SharePoint, Drupal, and other relev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Technical Support Specialist (Washington)

    Technical Support Specialist (Washington)

    LeadVentureWashington, DC, United States
    serp_jobs.job_card.full_time
    As a Technical Support Specialist, you will provide technical support to all customers using a ticket-based case tracking system and knowledge base. This requires comprehensive knowledge of the Inte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Field Technical Support Specialist

    Field Technical Support Specialist

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Field Technical Support Associate responsible for leading technical support for end users and service providers. Key Responsibilities Maintain high customer satisfaction...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Specialist, Technical Support (Washington)

    Specialist, Technical Support (Washington)

    Planned Parenthood League of MassachusettsWashington, DC, US
    serp_jobs.job_card.part_time
    Planned Parenthood is the nation's leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation's largest provider of sex educ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Web Analytics Specialist (Washington)

    Web Analytics Specialist (Washington)

    Platinum TechnologiesWashington, DC, US
    serp_jobs.job_card.part_time
    Platinum Technologies currently has an opportunity for a Web Analytics Specialist with the International Trade Administration (ITA). The Web Analytics Specialist, a critical role within the Office o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    AMS360 Support Specialist

    AMS360 Support Specialist

    VirtualVocationsAlexandria, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for an AMS360 Support Specialist.Key Responsibilities Provide support to users on AMS360 and ancillary products post-conversion Collaborate with cross-functional teams to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Web Editor (Communications Specialist II)

    Web Editor (Communications Specialist II)

    Fairfax County GovernmentFairfax, VA, United States
    serp_jobs.job_card.full_time
    Serves as public information professional responsible for creating and publishing digital content about Fairfax-Falls Church Community Services Board programs and services for internal and external...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Product Support Specialist

    Product Support Specialist

    VirtualVocationsFairfax, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Support Specialist.Key Responsibilities Provide phone and ticketing case support for FACTS products / services Collaborate with internal teams to proactively add...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Web Systems Administrator

    Web Systems Administrator

    VirtualVocationsAlexandria, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Web Systems Administrator to manage and support enterprise-level web infrastructure and deployments. Key Responsibilities Administer and maintain web servers, applicatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Healthcare Technology Specialist

    Healthcare Technology Specialist

    VirtualVocationsFairfax, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Expression of Interest (Remote).Key Responsibilities Join the talent community to express interest in future opportunities Stay connected with the Talent team for pot...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Implementation Specialist

    Implementation Specialist

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for an Implementation Specialist to join their remote team.Key Responsibilities Partner with new customers to understand their specific needs and objectives Configure the IA...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Web & SharePoint Support Specialist (Washington)

    Web & SharePoint Support Specialist (Washington)

    ClearanceJobsWashington, DC, US
    serp_jobs.job_card.part_time
    Web & SharePoint Support Specialist.Active Public Trust Clearance - Moderate or High Risk.Location : Onsite in Norfolk, VA & D. Description : On-site support required for the USCG C4IT Learning & Medi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Technical Product Support Specialist

    Technical Product Support Specialist

    VirtualVocationsArlington, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Product Support Specialist.Key Responsibilities Troubleshoot escalated technical issues and establish solutions across agricultural software and hardware Dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    WebSphere Administrator

    WebSphere Administrator

    VirtualVocationsAlexandria, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a WebSphere Administrator to manage enterprise systems and applications.Key Responsibilities Administer WebSphere Application Server and cloud systems, including Azure, A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Technical Website Support Specialist (Washington)

    Technical Website Support Specialist (Washington)

    LeadVentureWashington, DC, United States
    serp_jobs.job_card.full_time
    Technical Support Specialist Tier I.Essential Duties and Responsibilities.Provide first level technical support to external customers for LeadVenture software applications, including proprietary so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    User Support Specialist

    User Support Specialist

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a User Support Specialist (Remote).Key Responsibilities Provide technical troubleshooting solutions related to the platform Assist stakeholders with onboarding and gener...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours