Implementation Specialist

Our client brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. Their service and technological capabilities handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Customers include Fortune 1000 companies across industries such as food and beverage, healthcare, construction, and manufacturing. Examples include providing medical gas to large clinic chains and pet hospitals, CO₂ for top restaurant chains, and bulk propane to railroad companies. Currently, they are looking to add an Implementation Specialis t to their team.

Salary / Hourly Rate :

$52k Annually plus 5% Bonus

Position Overview :

The Implementation Specialist will coordinate new customer onboarding and account changes in collaboration with Operations, Supply Chain, and Account Management teams. This role ensures operational timeliness, data accuracy, and quality while delivering the optimal customer experience during this critical part of the customer journey. Reports to the Implementation Supervisor.

Responsibilities of the Implementation Specialist :

• Create and manage customer accounts using Salesforce and Microsoft Business Central.
• Ensure data integrity and accuracy.
• Maintain compliance with licensing requirements for new locations.
• Pair new customer locations with preferred suppliers.
• Collect usage data for new accounts when needed.
• Place initial orders and ensure timely onboarding completion.
• Transition existing accounts to optimal supplier partners.
• Coordinate supplier changes and expedited deliveries.
• Source carriers for expedited orders.
• Provide timely communication between suppliers, customers, and internal teams.
• Collaborate with internal teams to resolve account and invoicing issues.
• Coordinate asset returns and account closures as necessary.
• Maintain accurate support documentation and follow up as needed.
• Provide professional and courteous support to customers and suppliers.
• Assist with reports and cross-functional projects.

Required Experience / Skills for the Implementation Specialist :

Preferred Experience / Skills for the Implementation Specialist :

Education Requirements :

Benefits :