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Director of Revenue Cycle Management (New York)
Director of Revenue Cycle Management (New York)ModernMD Urgent Care • New York, NY, US
Director of Revenue Cycle Management (New York)

Director of Revenue Cycle Management (New York)

ModernMD Urgent Care • New York, NY, US
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Position Title : Director of Revenue Cycle Management

Reports To : CEO

Location : New York, NY (Hybrid)

FLSA Status : Exempt

Position Summary :

The Director of Revenue Cycle Management will serve as the point person between ModernMD leadership, critical vendors, and investors to ensure that Revenue Cycle Management and business reports are accurate, timely, helpful, and actionable. Day to day, youll bring together simple, reliable views of whats happening - daily visits, trends by site and provider, payer mix, initiative performance and turn that into clear recommendations.

What youll do :

Vendor liaison & performance

  • Be the primary contact for our RCM vendor; run weekly checkins and a monthly review with clear action items.
  • Keep SLA scorecards current (clean claim %, lag, denial mix, DSO, net collection %); raise concerns early and track fixes through completion.

RCM dashboard ownership

  • Own the requirements, accuracy, and ontime delivery of the RCM Dashboard (exec + site / provider views).
  • Send weekly and monthly KPI packs with a short what changed / what were doing about it summary.

    • Business analytics

  • Make sure our vendor delivers a clean daily snapshot : total visits, persite volumes, provider trends, new vs. established, acuity proxies, wait times.
  • Look at conversions (online scheduling vs. walkins), marketing impacts, and seasonality; flag odd dips / spikes by provider or time block.
  • Break down payer mix and ARPV by site / provider and call out opportunities (coding education, scheduling templates, hours tweaks).

    • Decision support & followthrough

  • Turn insights into practical, testable steps; track the results and scale what works.
  • Partner with the COO / Site Leads on flow / throughput and with the Coding Lead on education priorities (using vendorreported denial patterns).
  • Support ModernMDs new initiative analytics when useful (volumes, retention, patient demographics, churn, etc.).

    • Cash & forecast support

  • Team with Finance to explain cash vs. forecast by payer bucket; make sure vendor data is timely and auditfriendly for close.

    • What you bring :

  • 36+ years in healthcare analytics, RCM performance; urgent care / highvolume ambulatory is a plus.
  • Comfortable with ECW / eBO outputs and a BI tool (Power BI / Tableau / Looker), which is not yet implemented.
  • Strong Excel; some SQL helps but isnt required.
  • Working knowledge of payer mechanics (Medicaid MCO, Commercial, NoFault, Workers Comp) and common denial types. No billing work required.

    • Nice to have :

  • Experience reconciling reports to bank / GL.
  • Familiar with provider productivity analytics, scheduling templates, and staffing models.
  • Comfortable with simple A / B tests for operational changes.

    • Role setup :

  • Schedule : Fulltime, hybrid; daily huddles + weekly vendor / ops reviews.
  • Environment : Office / Work from home hybrid; mostly computerbased; rare light travel across Brooklyn / Queens.
  • Comp : Salary + performance bonus tied to KPI targets; full benefits.
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    Director Revenue Cycle • New York, NY, US

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