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Manager of Program Operations (001)

Manager of Program Operations (001)

Hope Network West MichiganGrand Rapids, MI, US
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Job Description

Job Description

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

Here are just some of the ways Hope Network invests in you for all that you do :

  • Medical, Vision, & Dental Care
  • Supportive Work Environment
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

  • Organize, monitor and ensure consistent operations of the residential homes
  • On Call support for programmatic needs
  • Ensure timely completion of management responsibilities including but not limited to employee evaluations, supervisory meetings, staff meetings, approval of staff requests
  • Oversee budget development and monitoring of revenue vs expenses
  • Provide coverage to residential homes in the absence of the manager
  • Coordinate and conduct department staff meetings
  • Ensure programs operate in compliance with all statutory and regulatory requirements
  • Provide after hours on call coverage
  • Participate in audit preparation, referral assessments, intakes, discharges etc.

    • Job Requirements

  • High School Diploma required. Bachelor’s degree preferred.
  • Valid driver's license with acceptable driving record according to HN corporate policy
  • 5 - 10 years’ experience in a relevant position
  • Prior background in health and / or human services
  • Experience with IDD individuals and working with CMH requirements, preferred
  • Demonstrated computer skills in MS Office applications. Knowledge of health care information management systems preferred
  • Previous supervisory experience

    • Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year

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    Operation Manager • Grand Rapids, MI, US