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Patient Access Representative

Patient Access Representative

MedasourceBaltimore, MD, United States
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Position : Patient Access Representative

Location : 900 S Caton Ave, Baltimore, MD 21229

Schedule Options : 40 hrs / week, 100% on-site

  • Day Shifts :
  • Sun–Tue : 7 : 00 AM – 7 : 00 PM + Wed : 7 : 00 AM – 1 : 00 PM
  • Wed : 1 : 00 PM – 7 : 00 PM + Sun–Tue : 7 : 00 AM – 7 : 00 PM
  • Mon–Fri : 7 : 00 AM – 3 : 30 PM (includes ED runner support for admissions / floor)
  • Night Shift :
  • Wed : 1 : 00 AM – 7 : 00 AM (Thurs morning) + Thurs–Fri : 7 : 00 PM – 7 : 00 AM
  • Overtime opportunities are prevalent and highly encouraged

About the Job :

We are seeking a Patient Access Representative in our Baltimore location. This position plays a critical role in providing excellent customer service to patients and families while supporting the Emergency Department (ED) and hospital admissions. Candidates should thrive in a fast-paced, team-oriented environment and be comfortable working directly with patients, staff, and providers.

Key Responsibilities :

  • Greet and assist patients in the Emergency Department and admissions areas
  • Complete admission paperwork and ensure accuracy of patient records
  • Serve as a “runner” to deliver documentation between ED, patient rooms, and floors
  • Discuss residual balances and assist with payment collection as needed
  • Accurately input data using dual monitors and hospital systems
  • Collaborate closely with team members and hospital staff in a high-volume environment

    • Required Skills and Qualifications

  • Excellent customer service skills
  • Strong verbal communication and interpersonal abilities
  • Team-oriented mindset (this is not an independent role)
  • Mobility to walk, stand, and frequently move between departments and patient rooms
  • Comfort discussing financial responsibilities with patients
  • Proficiency with computers, typing, and multitasking with dual monitors

    • Preferred Skills (Not Required)

  • Prior healthcare or hospital experience
  • Insurance knowledge
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    Patient Representative • Baltimore, MD, United States

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