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Program Compliance Manager

Program Compliance Manager

Luster NationalOakland, CA, US
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Program Compliance Manager

If you're the kind of person who loves connecting policy with purpose, we'd love to meet you. Luster National is hiring a Program Compliance Manager to help make sure the big, game-changing infrastructure projects in our communities create opportunities for everyone.

In this role, you'll lead business inclusion, certification, and contract compliance efforts that open doors for local, small, minority, women, and disadvantaged businesses. You'll spend your days collaborating with agency partners, contractors, and community members to turn compliance goals into tangible impact. We're looking for someone who can balance detail with diplomacy, someone who can interpret the rules, guide others through them, and keep things moving smoothly. If you like the idea of being part of a team that's helping build infrastructure and equity at the same time, this is a role where your work really matters.

This is a long-term, full-time, hybrid position (3-4 days in the office) located in Oakland, CA.

Responsibilities may include, but are not limited to, the following :

  • Lead day-to-day operations of client-based business inclusion, certification, and compliance programs to ensure participation goals and audit standards are met.
  • Conduct detailed reviews and audits of certification applications, utilization data, and contractor documentation for completeness, accuracy, and compliance.
  • Develop and maintain compliance frameworks, standard operating procedures, program manuals, and audit protocols.
  • Serve as the primary liaison with client agencies, business stakeholders, and external auditors.
  • Deliver training and technical assistance to client staff, consultants, and vendors on certification procedures and reporting requirements.
  • Prepare analytical and narrative reports summarizing program performance, audit results, participation metrics, and key findings.
  • Support outreach and engagement strategies that promote awareness and participation among local and certified businesses.
  • Coordinate with procurement, project management, and legal teams to ensure contracts incorporate participation requirements and reporting obligations.
  • Monitor contract awards, payments, and subcontracting activities to verify compliance with utilization goals.
  • Present program updates, metrics, and audit results to client leadership, boards, or governing agencies as required.
  • Assist with supervision of analysts, coordinators, and support staff working on compliance and certification functions.

Attributes

  • Excellent written and verbal communication skills and ability to represent the firm professionally with clients and the business community.
  • Excellent multi-tasking and organizational skills, with strong attention to detail.
  • Collaborative mindset that fosters teamwork, trust, and positive relationships and thrives in multidiscipline, owner-representative environments.
  • Ability to work independently with strong time management skills.

    • Minimum Qualifications

  • Bachelor's degree in business administration, public administration, compliance, or related field, or equivalent combination of education and experience.
  • Experience managing certification, compliance, or equity programs supporting public infrastructure, construction, or transportation projects.
  • Understanding of general compliance frameworks, financial controls, and audit readiness principles.
  • Strong analytical, research, and data management skills with the ability to translate findings into actionable insights.
  • Demonstrated experience managing multiple projects and client relationships simultaneously.
  • Proficiency with Microsoft Office Suite / Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.).

    • Preferred Qualifications

  • Master's degree in degree in business administration, public administration, or compliance.
  • Microsoft Office Specialist (MOS) or Expert Certifications in Excel, Word, or PowerPoint.
  • Knowledge of federal and local contracting programs such as DBE, SBE, MBE, WBE, and LBE certification requirements.
  • Experience supporting public sector clients as a consultant, compliance officer, or program manager.
  • Familiarity with supplier diversity, workforce inclusion, or community benefits programs.
  • Proficiency in advanced reporting and visualization tools (Power BI, Tableau, or Excel dashboards).
  • Ability to lead client presentations, compliance briefings, and community outreach events.

    • Compensation Details

    The salary range listed for this role is $104k-$135k / year ($50-$65 / hour). The final salary offered will be based on multiple factors and thoughtfully aligned with each candidate's level of experience, breadth of skills, total education achieved, certifications / licenses that have been obtained, geographic location, etc.

    Just LOOK at the Benefits We Offer!

  • Unlimited flexible time off
  • Paid holidays
  • Paid parental leave
  • Health, dental, and vision insurance
  • Flexible spending accounts (healthcare and dependent or elder care)
  • Long-term disability insurance
  • Short-term disability insurance
  • Life insurance and accidental death and dismemberment
  • 401(k) plan with guaranteed employer contribution
  • Formal career planning and development program
  • $2,500 annually toward professional development
  • Wellness program with monthly wellness stipend
  • Company cell phone or cell phone plan reimbursement
  • Free personalized meal planning and nutrition support with a registered dietitian
  • Free personal financial planning services
  • Employee assistance program
  • Employee discounts
  • Employee referral bonus

    • Specific plan details and coverage for each benefit noted above will be provided upon offer.

    Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

    All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and / or federal regulations.

    This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

    Luster does not accept unsolicited resumes. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.

    Please email hiring@luster.com for accommodations necessary to complete the application process.

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    Compliance Program Manager • Oakland, CA, US