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Guest Services Department Manager

Guest Services Department Manager

McDonald'sGreenville, SC, US
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Guest Service Department Manager

AMC Corp is looking for a customer service driven individual to head up our Guest Services Department. Help us build the team you can be proud of!

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments.

The Guest Service Department Manager's responsibilities include making sure crew and managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCaf and Drive-Thru areas are organized for the best service.

Along with competitive pay, a Department Manager at a McDonald's Franchisee store is eligible for incredible benefits including :

  • Competitive Pay (up to $14.00 per hr)
  • Paid Time Off
  • Weekly Pay
  • Service awards
  • Bonus Plan
  • Free Employee Meal Plan
  • Medical, dental and vision coverage
  • Short and Long Term Disability, Life, and additional supplemental insurance options
  • Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language

Duties & Responsibilities :

  • Monitor and provide adequate training to all employees
  • Provides an exceptional experience for all guests
  • Ensure crew enjoys working at McDonalds
  • Set a positive, professional tone for success
  • Makes sure the crew represents the brand proudly & consistently
  • Position crew members to deliver the best customer service
  • Ensure good communication between managers and crew
  • Must be able to follow targets and goals
  • Responsible for Marketing (POP / Special Events)
  • Tracks Cash (Shortage, sales, DT Times)
  • Qualifications :

  • Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment.
  • We're looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald's environment.
  • You must be 18 years or older to be a manager in our restaurants.
  • Ability to Read and Write at a 9th Grade Level
  • Possess Basic Computer Knowledge
  • Ability to count money and accurately give change
  • Have a positive attitude
  • Ability to work well in a fast-paced environment
  • Work as a member of a team
  • Manage Time effectively
  • Hospitality knowledge and training L
  • Leadership Skills
  • 6 months McDonald's experience plus 6 months in food service Management
  • ServSafe Certified - Preferred
  • Physical Requirements :

    This position can be physically demanding. The employee may be required to stand for extended periods of time, lift objects up to 20 lbs on a regular basis and do repetitive tasks with few breaks.

    This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

    By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that AMC Management Corp, Inc. is a McDonald's franchisee and is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

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    Guest Service Manager • Greenville, SC, US